Refund policy

Exchange & Return Policy

At Toppy, customer satisfaction is our priority. We provide a clear exchange policy in accordance with Consumer Protection Law.

Exchange Period

• Exchange requests are accepted within 24 hours of receiving the order.

• Requests submitted after 24 hours will not be accepted.

Conditions for Exchange

To be eligible for an exchange, the product must:

• Be in its original condition.

• Be unused, unwashed, and undamaged.

• Include the original packaging, tags, and all accessories (if applicable).

• Pass inspection before approval of the exchange request.

Non-Exchange / Non-Return Cases

Exchange or return requests will not be accepted in the following cases:

• The product has been used or washed.

• The product is damaged due to misuse.

• More than 24 hours have passed since order delivery.

Defective or Incorrect Items

If the product has a manufacturing defect or an incorrect item was sent:

• The product will be exchanged at no additional cost.

• All shipping costs will be covered by Toppy.

Shipping Fees

• In exchange cases without defects, the customer is responsible for all shipping fees.

• In case of an error on our part, we cover all shipping costs.

Refund Method

• Refunds are processed within 3–7 business days after the product is received and inspected.

How to Request an Exchange

To request an exchange:

• Contact us via direct messages within the specified period.

• Provide a clear photo of the product and the order number.

Important Notice

Placing an order confirms full acceptance of the Exchange & Return Policy stated above.